The Problem

MANAGING IMPLEMENTATION PROJECTS CAN BE HELL

You represent the critical “last mile” in customer success, but disconnected stakeholders and disjointed tools leave you with:

Data and communication gaps
Management by spreadsheet
Manual status reporting
Inconsistent processes

Siloed collaboration
Lackluster on-time delivery rates
Constantly shifting priorities
Tension among implementation teams

The Fallout

CONSTANT CHAOS HURTS RESULTS

Confusion and disorder has you continually running fire drills, trying to fix miscommunications, stealing time from one project to save another, and forfeiting well-earned vacation time.

Incomplete visibility
  • Uninformed decisions
  • Overcommitment
Poor utilization rates
  • Employee burnout
  • Idle resources
Unprofitable engagements
  • Scope creep
  • Inaccurate billing
Low customer satisfaction
  • Poor communication
  • Unmet expectations
Move From Hell
The remedy

END THE CHAOS OF SOLUTION IMPLEMENTATION

A proven, cloud-based enterprise work management solution that brings together the teams and tools involved in solution implementation.

VISIBILITY

Provides timely, complete, and accurate visibility into projects in flight

COLLABORATION

Provides automated ways to share project status with all stakeholders—including customers

RESULTS

Engagement across the project ecosystem delivers predictable, repeatable customer success

The why

MORE THAN PROFESSIONAL SERVICES AUTOMATION

Workfront is the only solution that expertly manages all of your work while also managing solution implementation projects.

COMPLETE SOLUTION

Go beyond resource utilization and billing and encompass project management, collaboration, document management, and much more

CUSTOMER ENGAGEMENT

Build credibility and ensure alignment by giving customers a direct view into project status and needs

EXPERT GUIDANCE

Let our own implementation experts drive higher adoption, faster time to value, and immediate benefit from your Workfront investment

The proof

IMPLEMENTATIONS THAT FIRE ON ALL CYLINDERS

Workfront Enterprise Work Management helps teams conquer solution implementation chaos by bringing stakeholders together, providing 360-degree project visibility and removing data and communication gaps.

125%

Draeger Medical’s professional services team has improved its on-time targets by 125 percent.

500%

HiQ MobilEyes gets a 500% performance increase with Workfront.

1/1440

Kamo Power reduced project tracking time from days to minutes.

“The value of Workfront is actually having information to be able to change the business and make us more nimble. It enables us to turn around faster because we can now change a template and the very next project is now following the new process. Just like that.”

Ed Budda

Senior Manager,
Implementation Services
Draeger Medical

“Our internal task system was great for software development but not for implementations. I had no idea what was happening across our 300 projects. Workfront gives me the ability to effectively monitor every customer deployment, and the flexibility to work with the data as needed to make educated changes to our processes.”

Bryan Wade

VP Implementations
Property Solutions