Sara Guggisberg
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Sara Guggisberg

Posts by Sara

How Solution Implementation Teams Can Solicit Customer Feedback: Q&A with Blendtec's Rick Galan

In an earlier post on including customers in the implementation, I touched on the importance of soliciting and incorporating feedback from your customers, along with tips for managing their expectations and collaborating with them effectively. Well in this post, we’re going to dive deeper into the world of customer satisfaction, or CSAT, surveys and cover some reasons why you should and how you can solicit the actionable feedback you want to receive. Because solution implementation teams hold a position near the end of the customer journey and are often the last to touch the customer before deployment, these teams are... Read More


The Cost of Disconnected Work in the IT PMO

Sara Guggisberg
Sara Guggisberg
Tags: IT | pmo | status updates

#workinglate, #whatsavacation?, #caseoftheMondays. If you’re a PM and on Twitter or Instagram, you’re probably tempted to put these hashtags into play more than you’d like to admit. If you’re not into the social media thing, you might be wondering what number-sign-working-late means, and if that’s the case, we’ll just move right along. But have you ever considered that the reason you so often find yourself overworked and overwhelmed is that your project management process, the way you and your peers do your work, is a broken one? Today’s project management style was sufficient in the 1950s, when assembly-line workers were needed... Read More


3 Best Practices for Including Customers in the Implementation Process

Sara Guggisberg
Sara Guggisberg

In case you missed it, last week TSIA hosted a great webinar, 3 Tips in 30 Minutes: Best Practices for Including Customers in the Implementation Process, in which industry experts John Ragsdale, VP of Technology and Research at TSIA, and our very own Eric Lopez, Sales Engineering Manager at Workfront, shared their expertise on collaborating with customers. I’ll cover some of their insights in this post, but be sure to watch the full webinar on-demand to hear all the golden nuggets shared by John and Eric. I’m excited to write about solution implementation teams again, as this particular segment of... Read More


3 Ways to Fix the Disconnect Plaguing Solution Implementation Teams

Sara Guggisberg
Sara Guggisberg

I have some fond memories from elementary school recess—passing my time in hair-braiding circles or, at the highest level of physical exertion I’d allow, a game or two of wall ball. The best game, though, was telephone. Remember it? One word would get whispered down a giggling line of kids, and you couldn’t wait to see how much the word would morph from beginning to end. Taxicab would become taxi cat, which led to fancy cat. Hilarity ensues. But what if that was your job? What if your workday was always—at the end of a long line of miscommunication—trying to decipher... Read More


5 Steps to Mix Methodologies

We all know that waiting around for the lottery to pay out is an almost guaranteed path to disappointment. But in an independent market research report, TATA Consultancy Services reported that just over 30% of IT managers think they are more likely to win something in the national lottery than they are to have just one IT project completed without any problems. That’s far from a project manager’s vote of confidence, and doesn’t bode well for the PM’s team, either. How can we explain this surprising statistic? Well, in recent years, IT work management has struggled to find the right... Read More


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