No one is surprised when they hear that great and differentiated customer experiences (CX) happen when employees are having great experiences of their own. But what might be surprising is what employees really value in the workplace. It's not free sodas and snacks. It's not even benefits or pay (although those are important). Capgemini's Joo Serk Lee discusses the elements that make work matter to employees and the surprising benefits for companies.

Lauren Newman, Product Development Systems Manager, at LaCrosse Footwear leads a diverse and dispersed team of people facing familiar challenges: work requests that come in from every possible direction, in every imaginable format; confusion over priorities and project status; and data that lives in too many different places, leading to little or no transparency. Read how Lauren and her team transformed their process by applying work management principles and technologies.

By Scott Lee VP Product Management at Workfront

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As companies race to digitize every aspect of their business—from development to marketing to supply chain and customer experience—they simultaneously have to accelerate the speed at which they conduct business. This is no easy feat.

Digitizatio

Enterprises are deep in the throes of digital transformation. Last year alone we collectively spent well over $1 trillion on these efforts, and this year it looks like we'll double that. The impact of these investments extends far beyond our tech stacks, into the DNA of our workplaces. Brendan Bagley, IT Project Manager at Pennsylvania State University, and Chris O’Neal, Product Marketing Manager at Workfront bring a real-world perspective on the ways digital transformation is affecting the foundations of how people work.

The modern workplace has radically transformed. Where we work, how we work, what we work on, and why we work no longer are the same as they were ten, or even five years ago. Leaders today have to ensure that their teams can succeed in the right organizational structure while dealing with massive

By Patrick Haywood, Senior Manager, Content Technology and Operations at Poly, and Marshall Comden, Senior Specialist Content Technology and Operations at Poly

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Plantronics was formed in 1961 by two airline pilots who wanted to create better headset technology. The company provided the headset

By Jeremy Flores, Manager of Learning Programs at Workfront

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As the digital economy evolves, so do the methods we use to measure success. Succeeding in business is no longer about cutting costs, or coming in on time and under budget on projects. Although these metrics are important, the future

By Christopher Yahnke, Director of Creative Solutions at Northwestern Mutual

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A couple of years ago, we realized we needed a better system to manage work in the creative solutions department at Northwestern Mutual. We had 11 full-time employees and a half-dozen freelancers (plus creative

By Steve Smith, Senior Business Consultant at Workfront

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I may be one of very few software consultants whose resume includes a stint as an ICU chaplain.

While these two roles are opposites in almost every way, there is one important similarity. Both roles have allowed me to see behind the

By Stephen Gentry, Chief Security Officer at Workfront

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The cost of the average data breach to a U.S. company is nearly $8 million.

That’s a substantial sum. It also represents a breach of trust for customers and partners, a loss of market credibility, and compromised individual privacy. 

How

By Monique Evans, Workfront System Analyst for the Global Customer Experience Group of Stanley Black & Decker

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No matter where you are in your journey toward digital transformation, there’s always a way to improve and be better connected. Here’s our story of how we did just that at Stanley

By Sophy Regelous, Managing Director at Cella Consulting

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Since the founding of Cella Consulting in 2009, our firm has been promoting the adoption of work management tools in the workplace to maximize efficiencies and control the flow of projects. Around that time, according to an In-House