Joo Serk Lee

Is Employee Experience the New Customer Experience?

No one is surprised when they hear that great and differentiated customer experiences (CX) happen when employees are having great experiences of their own. But what might be surprising is what employees really value in the workplace. It's not free sodas and snacks. It's not even benefits or pay (although those are important). Capgemini's Joo Serk Lee discusses the elements that make work matter to employees and the surprising benefits for companies.
Lauren Newman

Three Secrets to Streamlining Product Development

Lauren Newman, Product Development Systems Manager, at LaCrosse Footwear leads a diverse and dispersed team of people facing familiar challenges: work requests that come in from every possible direction, in every imaginable format; confusion over priorities and project status; and data that lives in too many different places, leading to little or no transparency. Read how Lauren and her team transformed their process by applying work management principles and technologies.
Brendan Bagley

3 Work Management Shortcuts and What They Cost You

Enterprises are deep in the throes of digital transformation. Last year alone we collectively spent well over $1 trillion on these efforts, and this year it looks like we'll double that. The impact of these investments extends far beyond our tech stacks, into the DNA of our workplaces. Brendan Bagley, IT Project Manager at Pennsylvania State University, and Chris O’Neal, Product Marketing Manager at Workfront bring a real-world perspective on the ways digital transformation is affecting the foundations of how people work.
done right live

Announcing the Done Right Live Tour

The modern workplace has radically transformed. Where we work, how we work, what we work on, and why we work no longer are the same as they were ten, or even five years ago. Leaders today have to ensure that their teams can succeed in the right organizational structure while dealing with massive


Change Management After a Merger: 6 Key Takeaways

By Patrick Haywood, Senior Manager, Content Technology and Operations at Poly, and Marshall Comden, Senior Specialist Content Technology and Operations at Poly


Plantronics was formed in 1961 by two airline pilots who wanted to create better headset technology. The company provided the