Centralize Request Management
Say goodbye to your menagerie of email and drive-by requests; tell everyone to “just put it in Workfront!”
Assess, Prioritize, and Assign
Workfront lets you compare requests and prioritize them strategically so you can ensure your team is doing the right work at the right time.
Create Accountability and Follow-Through
Automated routing and reporting—and regular updates for requester and assignee alike—get tasks completed in record time.
Standardize your intake process
Because work begins with the ask, Workfront provides a single place to enter and assess requests. No more swapping from app to app, deciphering competing priorities, or getting distracted with “drive by” to-do’s. With Workfront’s request management capabilities, everyone—from app dev teams managing issues to technical ops teams deploying servers—can get right to work with requests that come in a common format and with the right context (including documents or screen shots) to support immediate action.
Identify and prioritize work with lightning speed
More than a series of static checkboxes or text fields, the Workfront intelligent request queue provides insight into a work request without requiring the user to wade through irrelevant form sections. With “cascading” fields that dynamically appear based on previous selections, work requests are simpler to create and easier to fulfill. And when requests arise through natural conversation and collaboration, Workfront shortcuts let you turn a comment or status update into a task or change an existing task into a full project.
Keep stakeholders in the loop
When you’ve requested work, you shouldn’t be left in the dark when it comes to status. With Workfront, requesters can be kept in the loop on the progress of their requests. They can review documents, provide approvals, see and post updates, and stay on top of each change in status. Workfront even offers a licensing model that provides cost-effective access for business users—or even external collaborators—who need to make requests and stay abreast of status, but don’t need access to all of the product’s capabilities.
Automate routing, workflow, and reporting
As you build out your service requests with Workfront, you can identify various request types (like hardware, software or procurement) and then link them to routing rules that define the resource or team to tackle it. You can even create a workflow that feeds requests into a queue, where they can be triaged by a team lead or service manager. And you can generate reports that measure key performance indicators like first response or final resolution time. It all adds up to ownership, accountability and getting the job done.