Professional services teams are facing tough battles in today’s world. Tightening profit margins, multiple projects, shifting priorities, and heavy workloads burden services teams from all over the globe. The result? Increased pressure to be more productive, have real-time visibility into all work, and offer customer service at the highest levels.

In an increasingly competitive environment, operational efficiency is critical to your team’s success. Join Workfront and TSIA for a free live webinar on Thursday, November 12, 2015, as we explore the 7 main challenges services teams are facing today (and 7 easy-to-implement solutions you can take back to the office).

Topics Discussed

  • Low visibility into your team’s workload
  • Poor resource optimization
  • Ineffective communication
  • Lack of standardized processes
  • Inconsistent management methodologies
  • Difficulty managing stakeholder expectations
  • Disconnected tools

About the presenters


John Ragsdale

VP Research, Technology and Social


John Ragsdale is vice president of technology and social research for the Technology Services Industry Association (TSIA). His area of expertise is in creating strategies for improving the service operations and overall customer experience by leveraging innovative technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies.


David Johnston

Enterprise Solutions Engineer


David is a technology consultant and strategist with over 15 years experience in enterprise software. He consults with some of the largest organizations around the globe on improving productivity, collaboration and visibility for their IT and professional services teams.

Who should watch this webinar

  • VP of Professional Services
  • Director of Implementation Services
  • Implementation Consultants
  • Project Management Professionals