If you're skilled at getting the job done and you believe in doing it right, we want to talk to you. We're seeking passionate team players who improve themselves every day, demonstrate high integrity, respect themselves and others and love to have fun.
The Customer Success Manager (CSM) position is a part of Workfront’s Customer Experience organization. In this role you will build long-term strategic relationships with our customers and ensure they realize the full value from their investment with Workfront which will lead them to renew and grow.
You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and managed throughout the Workfront organization. A significant part of your role will be to serve as a customer advocate, often functioning as a liaison between our customers and all internal Workfront teams (e.g. Professional Services, Customer Support, Product Development, etc).
Essential Duties and Responsibilities
Essential Knowledge, Skills, Abilities, and Background
Preferred Knowledge, Skills, Abilities, and Background
Click each step to learn more about it
Send us your resume
Your resume will be reviewed by someone on the recruiting team
You’ll have a 15 - 20 minute call with one of our recruiters
You'll get to meet the hiring manager and the team you'll be working with
You'll be invited out to our office for an in-person interview with the team.
The team may invite you to take an assessment or a presentation
Workfront extends an offer out to the candidate.