Workfront will host our two Leap customer conferences as planned in Orlando, Florida (April 27-30) and in London, UK (June 2-3). The health and safety of our attendees, partners, and employees is our top priority. We are closely monitoring the Centers for Disease Control and World Health Organization’s recommendations regarding the novel coronavirus (COVID-19). Workfront is following guidelines from these agencies and local health departments in our plans for and at each event. We will provide updates to all participants if guidelines or recommendations change.

Frequently Asked Questions

Leap crowd

General FAQs

Attendees can add a guest pass when registering for Leap. Guests must be 21 years or older, and cannot attend conference keynotes or breakout sessions. Guest passes are available for $379. A guest pass includes entrance to all conference meals, cocktail hours, the Welcome Reception, and Conference Party.

Download our Letter to the Boss Document to help justify your trip to leadership. 

Entrance to our mainstage keynote speakers, access to 150+ breakout sessions, the chance at a 1:1 consultation with one of our experts, a sneak peek at the Workfront product roadmap, all meals and conference parties, and networking with the largest group of Workfront Users yet! 

Yes! Registered attendees will receive an invitation to download the Leap app a few weeks prior to Leap. The app will have helpful information about the venue and schedules, information about the conference agenda, and a personalized schedule.


If the capacity of the conference has not been reached by the start of the event, registration onsite will be available as late as the evening of Monday April 30, 2020.

For substitution requests, email [email protected] If you need to transfer the name on your hotel reservation, please contact the Gaylord Palms directly at (407) 586-0000.

Registration to the Workfront Leap conferences cannot be cancelled or refunded. If you are unable to attend, your registration can be transferred to another individual by emailing us at [email protected]

We provide two discounts to Leap. The first discount is the Early Bird rate. Register by January 31, 2020 to receive the Early Bird rate. The second is the group rate, which is for groups who send three or more people from one company.

If you require any payment method other than a debit or credit card, please email [email protected].

You can pay for the event using any major credit or debit card. Click the register button, and proceed through registration to pay for the event.


We recommend you register for breakout sessions as early as possible now that session registration is live. Sessions are available on a first-come first-serve basis, and popular sessions fill up fast.

Presentations will be shared shortly after the end of the Leap 2020 conference.

Yes, session registration changes can be made anytime online leading up to the event or onsite using the Leap app, but there is no guarantee a session will have open capacity.

There will not be online streaming of the event, but speakers may choose to share their presentation decks with attendees. Speakers will have the option whether or not to share their presentation deck.

You can make changes to your hotel reservations by calling the Gaylord Palms at (407) 586-0000.


We have reserved a block of rooms with a special rate of $229/night plus tax from Monday, April 27 to Thursday, April 30 at the Gaylord Palms. Space is limited with this rate; we recommend you complete your hotel booking immediately upon completion of general Leap registration. Rates will go up as soon as the room block is full or on April 6, 2020.

Hotel room cancellations can be made up to 72 hours prior to your reservation by calling (407) 586-0000, or else you will be charged for one night’s accommodation.

The Orlando International Airport is twenty miles from the Gaylord Palms, a 25-30 minute drive.

If you are not renting a car, Uber and taxi cabs are available at the Orlando airport and may be the easiest form of transportation. The hotel is a 25-30 minute drive from the airport and a one-way Uber fare will be approximately $30-40 depending on time.

Self-parking is available at the Gaylord Palms at a rate of $22/day plus tax. Valet charges are $33/night plus tax.


The standard dress for Leap is business casual. Feel free to bring something comfortable for the conference party.

Generally, the temperatures in Orlando in April range from the low to mid 80s.

For more information about Orlando, visit https://www.visitorlando.com/.

Special dietary and other needs will be asked when registering for the event. If you would like us to be aware of any additional needs, please email [email protected].