For professional services or solution implementation groups, managing changing customer expectations is at the top of their list of challenges. Stakeholder experience and communication is key to a project’s success. However, changing requirements, technical constraints, and multiple forms of communication (email, phone conversations, PPM software) make it difficult for teams to effectively collaborate with stakeholders.

In this on-demand webinar, TSIA and Workfront will we explore three best practices for including the customer in the implementation process. Find out what you can do today to elevate the productivity, the communication, and the success of your professional services group.

Key Topics of Discussion:

  • Driving more effective team and client communication
  • Implementing a better approach to managing customer expectations
  • Incorporating stakeholder feedback for increased customer satisfaction

About the presenters


Eric Lopez

Sales Engineering Manager


Eric is a marketing technology and work management expert with nearly 10 years experience in enterprise software consulting. At Workfront, he leads a team of sales engineers and consults with some of the largest organizations around the globe on improving productivity, collaboration, and visibility across their marketing and creative services teams. Outside of work, Eric is an avid guitar player, fisherman, scuba diver, husband and father.


John Ragsdale

VP Research, Technology and Social


John Ragsdale is vice president of technology and social research for the Technology Services Industry Association (TSIA). His area of expertise is in creating strategies for improving the service operations and overall customer experience by leveraging innovative technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies.