TSIA: Professional Services Technology Stack

The cloud economy is forcing technology firms to rethink their approach to professional services. As product revenues fall, there is more pressure than ever to improve project margins.

The Technology Stack report from the Technology Services Industry Association (TSIA) tackles these trends and identifies Pacesetter practices to establish a best-in-class professional services team. This report focuses on the technology component and outlines several categories relevant to professional services:

  • Consumption monitoring/analytics
  • Customer and employee communities
  • Enterprise CRM/incident management
  • Intelligent/enterprise search
  • Knowledge/content management
  • Mobility/video
  • Reporting/analytic platforms
  • Voice of the customer
  • Web collaboration/desktop sharing

Get the report today.