UDP using AtTask's enterprise project management solution to organize and manage product development and customer service teams
OREM, Utah and SAN ANTONIO, Texas – March 28, 2006 — AtTask, Inc., a leading provider of project management software, today announced that UDP, a leader in telecommunications billing, order management and customer service solutions, has implemented AtTask to increase efficiencies and collaboration among the company's customer service, helpdesk and project development teams. AtTask, a Web–based enterprise project management solution, provides a single solution to help UDP centrally manage the efforts of multiple departments. UDP initially launched AtTask for 25 users and has since added additional helpdesk and project management licenses to support the entire company.
UDP selected AtTask because it is platform independent and can be hosted on in–house servers. Originally beta–tested on a MySQL server, AtTask now runs within UDP's network on an Oracle platform. AtTask also includes an integrated helpdesk tool that provides UDP with a single repository to collect and manage customer questions and concerns. Prior to implementing AtTask, UDP used a combination of Microsoft Project, Excel and Word to track projects and helpdesk requests.
"We evaluated a number of project management software tools, but ultimately it was AtTask's platform independence and self–hosting option that convinced us that it was the right solution for our organization," said Kevin R. Rohrssen, director, Application Development for UDP. "The competing products we evaluated were locked into specific databases, and this solution gave us the freedom and security to use our own platform and host the solution on our own servers. We are now managing all project management functions and helpdesk issues through AtTask."
AtTask allows businesses to easily gain a high–level view of project and costs, helping organizations to more effectively and efficiently distribute resources, manage workflow and monitor employee productivity. Using AtTask, UDP will also be able to better gauge product development efforts, track customer requests, and develop a number of extensions to integrate applications and business processes. Currently, UDP has integrated AtTask with Microsoft CRM using an email interface to send helpdesk cases from CRM to AtTask.
Rohrssen added, "AtTask helps us to be more efficient with our time and resources, and has allowed us to combine multiple files, applications and tools into a single source and management process. We were also able to brand the solution using the integrated style sheets, and have just begun to tap into AtTask's other tools, including project billing, resource management, and application and business process integration."
"UDP was able to deploy AtTask within a couple of days of receiving the software, and has quickly configured the solution to meet the growing needs of the organization across several departments," said Abe Knell, vice president of sales for AtTask. "As demonstrated by UDP, AtTask helps bring together independent business processes and teams, providing unprecedented access to critical information that will allow UDP to make informed business decisions, and respond quickly and appropriately to customer needs."
About AtTask, Inc.
AtTask (www.attask.com) is the leading provider of on–demand project and portfolio management software. Its flagship product, AtTask, places business intelligence tools in the hands of executives and makes team–collaboration accessible to the front line. Its platform independent and multi–lingual solution is increasing efficiency and productivity for Fortune 500 companies across the globe. AtTask's clients include Adobe, CBS, Johnson & Johnson, Chevron, Fujitsu, Hanes, HBO, Hitachi, GE, McDonalds, Toyota, UCLA, and Walt Disney.