SILICON SLOPES, UT — October 1, 2015 — Workfront, the leading provider of cloud-based Enterprise Work Management solutions, today announced that Sue Fellows has joined the company as its new executive vice president of Customer Success and a member of the executive leadership team.
As Workfront’s EVP of Customer Success, Fellows will be responsible for managing the Workfront customer organization, including: Customer Success, Education & Training, Customer Success Operations, Strategic Services, and Technical Support.
Fellows brings nearly two decades of experience working with customers to drive value and customer satisfaction. Prior to Workfront, Sue was the Vice President of Global Customer Excellence at Apttus. During her tenure at Apttus, Fellows’ contributions in building the customer success and support functions resulted in increased customer satisfaction scores, as well as higher renewal rates for the organization. Sue has worked for both start up and enterprise technology companies including RightNow Technologies and Oracle, and held leadership roles in Professional Services, Operations and Customer Success Management.
“Sue is a great addition to the Workfront team due to her proven success in developing and implementing processes, tools, and teams designed to provide SaaS customers with world-class service,” said Eric Morgan, CEO of Workfront. “Sue’s leadership will be a driving force in the retention and growth of Workfront’s customer base and the continued ability to provide our customers with excellent customer service.”
Fellows joins Workfront at an exciting time as the company just announced $33 million in funding and the acquisition of ProofHQ. Workfront was also recently listed as a Leader in the Gartner Inc., 2015 Magic Quadrant for Cloud-Based IT Project and Portfolio Management Services and a Challenger in the Gartner Inc, 2015 Magic Quadrant for Marketing Resource Management .
To find our more about Workfront, visit www.Workfront.com.
Follow us on social
Workfront is a cloud-based Enterprise Work Management solution that helps marketing, IT, and other enterprise teams conquer the chaos of excessive email, redundant status meetings, and disconnected tools. Unlike other tools, Workfront Enterprise Work Cloud is a centralized, easy-to-adopt solution for managing and collaborating on all types of work through the entire work lifecycle, which improves team productivity and executive visibility. Workfront is trusted by thousands of global enterprises, like Cars.com, Cisco Systems, Comcast, iProspect, Schneider Electric and Trek. To learn more, visit www.workfront.com or follow us on Twitter @Workfront_Inc.