PROJECT
COMMUNICATIONS MANAGEMENT

Effective communication is key to leading a successful project, and it all starts with communications management. The processes that comprise communications management ensure that the right information is communicated to the right people at every stage of project execution.

There are 3 primary steps in communications management:

  • Plan communications

  • Manage communications

  • Control communications

Plan communications

Communications management starts by creating a plan. The plan needs to document communications requirements throughout the life of a project. Some of these requirements include:

  • Cadence: How frequently are updates going to be sent out?

  • Audience: Who will project communications be sent out to? Is there a different group for different types of communications?

  • Purpose: Will progress reports be sent out at each milestone? Will change requests be shared with all stakeholders?

  • Channel: What channels will be used for communication?

The plan should include as much detail as possible so that there are clear expectations set and all stakeholders are on the same page.

Manage communications

Now that all stakeholders have agreed on the communications plan, the project manager needs to ensure that communications follow those guidelines. The plan should be seen as a living document throughout the life of a project, but any changes should be communicated to the project team.

Control communications

Not all stakeholders find relevance in every project detail. Because of this, only include stakeholders on communications when necessary. Create sub-groups of stakeholders to decide what types of communications they need to receive. These include project status, project performance, risks, costs, and others. Being effective in controlling communication streamlines project management and saves project leaders and team members from getting irrelevant updates and emails.

Communication Tools

Part of the communications plan is to define which channels will be used for various types of messages. Here are some helpful tools to facilitate these communications:

Instant messaging

While it is one of the more informal messaging channels, instant messaging provides a streamlined, real-time way of communicating with the project team. If you are looking to get immediate feedback, these tools can be effective.

One of the downsides to using instant messaging is that the conversations happen in a vacuum. It is up to the project manager to ensure that any relevant details from these conversations make its way into the primary system of record for the project.

Instant messaging options:

  • Slack

  • Google Hangouts

  • Jabber

  • Spark

  • Adium

  • Microsoft Teams

Email

Unlike instant messaging, email is an effective channel for more formal project updates being sent out to multiple stakeholders. Progress reports, performance updates, and change updates are examples of messages traditionally sent through email.

Work management software

Out of all communication methods, work management software provides the most effective method of communicating all project messages. These solutions provide a centralized location which automatically houses all communications throughout the life of a project, ensuring that everyone remains on the same page.

Instant messaging and email have their pros and cons, but they keep communication siloed and introduces unnecessary miscommunications between stakeholders.


Other knowledge areas

  • Integration management: Integration management helps teams work together more seamlessly. It takes various processes, systems, and methodologies and brings them together to form a cohesive strategy.
  • Cost management: Cost management is the process of planning and controlling the budget of a project. It involves everything from planning the overall project budgets to funding individual actions throughout the life of a project.
  • Quality management: Quality management is the process of continually measuring quality throughout the life of a project and making necessary changes until the desired quality is achieved.
  • Time management: Time management involves analyzing and developing a schedule and timeline for project completion. Formalized time management processes provide a buffer for things like unexpected roadblocks and misestimated timelines.
  • Resource management: Resource management is the process of effectively planning, scheduling, and allocating all resources needed to execute on a project. This process touches on everything from financial resources to human capital.
  • Risk management: Risk management is the process of mitigating the potential negative impact unforeseen events can have a project's cost, time table, or other resources. This process should be accounted for from start to finish on all projects.
  • Scope management: Scope management is the process of actively managing what is and is not included in any given project. The scope should be defined in the planning phase of a project and should be reviewed throughout the execution to minimize scope creep wherever possible.
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