SILICON SLOPES, UT — July 22, 2014 — On any given day, work requests seem to come in from every direction—drive-bys, meetings, emails, and perhaps the random sticky note left on the desk. Without a single source to manage these requests, it is hard to gather and prioritize the workload because of the lack of visibility into the business impact of each work request.
AtTask, the only provider of enterprise work management solutions, helps enterprise teams identify and prioritize their work in a fraction of the time of traditional project management tools thanks to a revolutionary new intelligent request queue and time-saving work management shortcuts.
“Streamlining work requests is critical to our success—and one of the reasons we selected AtTask to begin with,” said Steve Casey, Sr. IT Manager, North America for iQor Aftermarket Services. “Having a single, comprehensive place to collect, assign, and prioritize work requests is definitely more effective than the disconnected tools we have used in the past. We’ve been testing the new intelligent request queue functionality and are excited about the evolutionary leap it represents. Eliminating irrelevant fields and presenting requestors with only the information needed to complete the work will bring efficiency at iQor AMS to a whole new level.”
The latest release of AtTask gives team leaders the power to create a single system of engagement for all work requests – one that is both easy enough for all types of users yet also powerful enough to effectively prioritize a high volume of requests. To accomplish this, AtTask now provides:
An Intelligent Request Queue – More than just a series of checkboxes or text fields, the intelligent request queue in AtTask enables requestors to provide detailed insight into the nature and impact of a work request, without requiring the completion of a lengthy web form, thanks to “cascading” fields that dynamically appear based upon previous selections.
Work Management Shortcuts – Even with a centralized and intelligent request queue, some work requests will arise through natural conversation and collaboration. Rather than require duplicate entry for those items, AtTask provides a number of work management shortcuts, such as the ability to turn a comment or status update into a task or change an existing task into a full project.
“Teams without a single system for request management have very little insight into all of the work requests coming in and are unable to ensure that they are working on the most important assignments,” said Eric Morgan, CEO of AtTask. “With AtTask, enterprise teams have a single source to manage and prioritize all requests coming into the queue, ultimately streamlining work processes and eliminating hours of time wasted managing manual work requests.”
To find out how AtTask can help your team overcome request management chaos, visit //web-content.workfront.com/it/features.
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