Case Study

State Of Arkansas Case Study

Project Management Office (PMO) looking to deploy distinct project management and operational software solutions ends both in the Workfront Enterprise Work Management solution. Efficiency increases with 360-degree project visibility and team improves productivity, response time, and collaboration.

Information technology has been revolutionizing the State of Arkansas court system, providing ways for officials to save time, streamline document processing, and improve case management. Yet as demands continued to rise for digital services, the State’s Administrative Office of the Courts (AOC) discovered ineffective communications between AOC project managers and those developing solutions caused projects to slip or teams to scramble to meet “go-live” schedules. Since investing in the cloud-based Workfront Enterprise Work Management solution, the AOC is standardizing processes, increasing visibility into tasks, and gaining document version control. The solution has improved the team’s delivery speed while significantly reducing stressful schedule-change activities.

Among its responsibilities, the State’s AOC selects and deploys technologies and services that improve judicial branch operations—from the Arkansas Supreme Court to its trial courts to its lower jurisdiction courts. Within the AOC, a PMO assesses information technology needs and requests from the courts, for example, digital ways to improve case management or electronic filing, before assigning a project manager and carrying out a project. The PMO is also responsible for creating budgets and tracking those budgets to actuals.


  • Inefficient project management processes led to information sharing and document versioning challenges
  • Lack of visibility made it difficult to identify issues early in a project, causing challenges later
  • Inability to track employee time made accurate planning impossible


  • Increased efficiency
  • Gained 360-degree project visibility
  • Improved productivity
  • Reduced project scrambles to meet deadlines from 60% to 10%
  • Improved transparency and accountability

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