T-Mobile Customer Story

TMobile Thumbnail

T-Mobile

Telecommunications

t-mobile.com

Bellevue, Washington


CHALLENGE

  • Inconsistent processes made it difficult to deliver incredible customer experiences to T-Mobile’s growing customer base.

BENEFITS

  • Increased the amount of projects per month to 300; a 275% increase.
  • 200% increase in the size of marketing organization.
  • 92% decrease in weekly process meetings (12 reduced to 1).

With the new tools and empowerment, we’re able to have a single source of truth that the entire organization can work from. Putting information in people’s hands helps to inspire them to do the best work of their career.

 

Peter DeLuca SVP of Brand Communications