In today’s world, professional services and solution implementation groups are tasked with managing data for both internal and external clients. Customer feedback, collaboration, and managing expectations are vital for the success of existing and future projects. Many teams struggle with fundamental challenges like changing requirements, technical constraints, and multiple forms of communication like email, phone conversations, and multiple PPM tools. It makes effectively collaborating with stakeholders difficult.

Sound familiar? Join us as we explore best practices for overcoming these challenges. Learn three tips in 30 minutes on how the best professional services teams share and integrate information.

Key Topics of Discussion:

  • Communicating with internal and external stakeholders
  • Managing client expectations
  • Implementing customer feedback

About the presenters


Shawn Dickerson

Director, Enterprise Solutions Strategy


Shawn Dickerson has over 15 years of experience in managing marketing teams for Fortune 1000 companies, venture-backed firms and small startups. In his current role, he oversees the go-to-market strategy for Workfront. Prior to Workfront, Shawn led market research teams at Domo, Novell and other tech companies.


Steve Michaelis

Enterprise Solutions Engineer


Steve is a high-impact, executive leader and technology strategist with over 15 years experience in enterprise software and commercial finance. He consults with some of the largest organizations around the globe on improving productivity, collaboration and visibility for their IT and professional services teams.