Case Study

Xchanging Case Study

Workfront increases visibility across internal IT projects, reduces time in meetings, and transitions the company’s Project Management Office from reactive to proactive.

From claims administration to finance to information technology, Xchanging delivers a wide variety of business services to satisfied customers including London Gatwick Airport and Lockton. When the company took a closer look at its internal project management processes, it found room for improvement. Xchanging undertook a large-scale enterprise project management initiative in mid-2014 to establish change management as a core IT competency. Xchanging’s investment in Workfront for its Group Technology and Change (GTC) team catalyzed the initiative, enabling GTC to drive process optimization, increase project visibility, and establish a foundation for capacity planning.

More than 7,000 employees at Xchanging provide technology-enabled business solutions to the global commercial insurance industry. A distributed, shared services team, GTC develops and supports all internal IT systems. Members of the Project Management Office (PMO) ensure GTC follows proper governance, methodology, and compliance processes as it completes large transformation projects to improve business efficiencies.


  • Lack of project uniformity
  • Poor task prioritization and capacity planning
  • High administrative overhead


  • Reduced meeting time from 6 hours to 30 minutes
  • Cut project set up time from 24 hours to seconds
  • Increased visibility into projects and capacity
  • Established a proactive, more mature PMO function

You may also like:

workfront and adobe logos

Workfront + Adobe for Marketing

Workfront provides marketing and creative teams that use Adobe products with an enterprise platform for modern work management. It gives your team everything they need to be more productive across...
Watch now
Why workfront product screen.

Workfront overview video

With Workfront, enterprise work management can help your company, departments plan, predict, collaborate, evolve, and deliver their best work.
Watch now