High-performing Services Operations Teams Use Workfront
The Value of Enterprise Work Management
As a services operations team, you’re the nerve center of customer success. But when you can’t maximize implementation resources, safeguard services profitability, troubleshoot problems, and repeat successful engagements, you can feel more like a cog in a broken wheel than a strategic asset. Workfront eliminates the chaos by allowing you to:
Ditch The Spreadsheets
As a linchpin of customer success, your work is far too valuable to entrust to static spreadsheets or other manual means. Workfront helps you manage implementation projects from kick-off call through customer value realization.
Know Who’s Doing What
Balance utilization, map investments to revenue goals, and leverage historical data to improve future projects. With the right work management solution, your team can showcase its value—and generate killer customer outcomes.
Share The Information Goods
When you’ve got implementations running like well-oiled machines, why not show off a little? Robust dashboards and reports—tailored for specific needs—give each stakeholder comprehensive visibility to into every detail of the project.
“Our internal task system was great for software development but not for implementations. I had no idea what was happening across our 300 projects. Workfront gives me the ability to effectively monitor every customer deployment, and the flexibility to work with the data as needed to make educated changes to our processes.”
VP – Implementations